okvl Complete Terms and Conditions

okvl is an online casino and betting platform that provides services to users in Bangladesh. Using this platform means you acknowledge that you have read, understood and accepted these terms and conditions.

These terms and conditions have been written in English and will be interpreted in accordance with the applicable laws of Bangladesh. In the event of any language dispute, the English version will be considered authoritative.

1.1 Scope of Services

okvl provides the following services: online casino games (slots, live casino, table games), sports betting (including cricket and football), poker, bingo and other entertainment gaming services.

1.2 Service Availability

We strive to keep our services available at all times, however temporary disruptions may occur due to technical maintenance, network issues or other reasons. okvl is not responsible for such disruptions.

When opening an account on the okvl platform, you must provide accurate, complete and up-to-date information. Providing false or misleading information may result in the account being suspended or closed.

2.1 Registration Requirements

• Each individual may open only one account. Multiple accounts are strictly prohibited.
• The name, address and identity document information used during registration must be genuine.
• An email address may only be used for one account.
• Keeping your account password confidential is your responsibility.

2.2 Identity Verification (KYC)

okvl reserves the right to verify a user's identity at any time. A national identity card, passport or other government-issued documents may be requested for verification. Withdrawals may be held until verification is complete.

Only those aged 21 years or older may open an account and play games on the okvl platform. This platform is strictly prohibited for minors.

Age is verified at the time of registration. If it is subsequently found that a user opened an account while under the age of 21, that account will be closed immediately and all deposited funds will be forfeited.

4.1 Deposit Terms

Deposits on the okvl platform can be made via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳300 (three hundred taka) for each method.

• Deposited funds must be sent from your own account only.
• Deposits sent from third-party accounts or cards are not accepted.
• Deposits are generally credited instantly.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 15 minutes to 2 hours.

• Withdrawals can only be made through the same method used for the deposit.
• Withdrawals may be held if bonus wagering requirements have not been met.
• Withdrawals may be delayed if identity verification has not been completed.
• In the case of suspicious transactions, okvl may request additional verification.

5.1 Welcome Bonus

New users will receive a 120% bonus up to a maximum of ৳5,000 on their first deposit. The following conditions apply to receive this bonus:

• A minimum deposit of ৳300 is required to receive the bonus.
• The wagering requirement for the bonus is 10 times (10x) — meaning you must wager 10 times the bonus amount.
• The welcome bonus can be received only once per user.
• The bonus cannot be withdrawn without meeting the wagering requirements.

5.2 Other Promotional Offers

okvl regularly runs various promotional offers and events. Each offer has its own terms and conditions which will be stated in the relevant offer description. General conditions:

• Each bonus offer must be used within a specified time limit.
• Multiple bonuses cannot be used at the same time unless specifically stated.
• The maximum bet amount may be limited when wagering with bonus funds.
• okvl reserves the right to change or cancel bonus offers at any time.

5.3 VIP Program

The okvl VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Special benefits including weekly cashback are provided at each tier. To move up to a higher tier, you must remain regularly active and show loyalty to the platform.

All games on the okvl platform are operated according to specific rules. The rules for each game can be found in the game interface.

6.1 Game Integrity and Fair Play

All games on okvl are operated fairly and impartially. Game outcomes are determined by Random Number Generator (RNG) technology which is tested by an independent third party.

• If a game outcome is affected by a technical error, that round will be considered void and the wagered amount will be refunded.
• If a user's internet connection is lost, the game will continue to run on the server.
• If you have a complaint about a game result, please contact us via 24/7 live chat or email.

6.2 Sports Betting

When betting on cricket (including BPL, IPL, T20 World Cup), football and other sports, please keep the following in mind:

• Bets placed after the scheduled time will not be accepted.
• If a match is abandoned or postponed, the refund policy for bets will apply.
• Odds may change at any time, however confirmed bets will retain the original odds.

The following activities are strictly prohibited on the okvl platform and involvement in such activities will result in the permanent closure of the account:

• Creating or maintaining multiple accounts.
• Systematically placing opposing bets to meet bonus requirements.
• Using any kind of bot, automation tool or hacking software on the game software.
• Defrauding other users or engaging in collusion.
• Using the platform for money laundering or other illegal financial activities.
• Behaving in a disrespectful or threatening manner toward okvl staff.
• Exploiting system vulnerabilities or technical errors to gain an unfair advantage.

8.1 Account Closure by okvl

okvl reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of these terms and conditions.
• Failure to provide identity verification documents.
• Suspicious or fraudulent activity.
• Inactive account (if there has been no activity for an extended period).

8.2 Account Closure by the User

You may close your account at any time by contacting our support team. Before closing your account, make sure your balance has been withdrawn and all bonus requirements have been met.

If you wish to close your account due to responsible gambling concerns, please use the self-exclusion option. For more details, visit the Responsible Gaming page.

okvl bears no liability in the following cases:

• If a game is interrupted due to a problem with the user's internet connection.
• Due to errors or delays from third-party payment gateways.
• If the service is temporarily unavailable due to an unexpected technical issue.
• For losses arising from the user's own negligence or incorrect information.

okvl's total liability in any case will not exceed the amount of the user's most recent transaction.

okvl gives the highest priority to the protection of your personal information. Our platform is secured with SSL encryption and your information is used only for the operation of the platform.

To learn more about how your personal information is collected, used and protected, please read our Privacy Policy. The Privacy Policy is an integral part of these terms and conditions.

• We do not sell your personal information to third parties.
• Your information is not provided to government agencies except as required by law.
• You have the right to request deletion of your data.

okvl is committed to responsible gambling. We believe gambling is an entertainment activity that should be enjoyed within limits.

11.1 Self-Restriction Tools

okvl provides the following tools to help you play responsibly:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Session Limit: Set how long you play each day.
• Take a Break: Temporarily suspend your account for a set period.
• Self-Exclusion: Option to permanently close your account.

Visit the Responsible Gaming page to learn more about these tools.

okvl reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified at their registered email address in the event of significant changes.

If you continue to use the platform after any changes, you will be considered to have accepted the new terms and conditions. We therefore recommend visiting this page regularly.

12.1 Dispute Resolution

If a dispute arises, please contact our support team first. We will endeavour to resolve all disputes fairly and promptly. Contact address: [email protected]

12.2 Entire Agreement

These terms and conditions, the privacy policy, and other relevant policies together form the entire agreement between okvl and the user, and supersede all prior oral or written agreements.