okvl Privacy Policy — Your Information Is Safe with Us
okvl places the highest importance on the privacy of your personal information. In this document we explain what information is collected, how it is used, and what your rights are.
okvl (okvl.cam) is a trusted online casino and betting platform in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") tells you what personal information okvl collects, why it is collected, how it is used, with whom it is shared, and how it is kept secure.
This Policy applies to okvl's website, mobile site, and all related services. By using our platform, you are considered to have accepted the terms described in this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.
What Information We Collect
To operate okvl's services properly, we may collect various types of personal information. The sections below describe our data collection in detail:
1.1 Identity Information
During account registration and verification, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — 21 years or older)
- National ID card or passport number (for KYC verification)
- Address and residential information
- Email address and mobile number
1.2 Financial Information
To process transactions and prevent fraud, we collect:
- bKash, Nagad, Rocket, or Upay account numbers (partially masked)
- Deposit and withdrawal history
- Transaction amounts and dates
- Bank account details (where applicable)
1.3 Technical Information
Information collected automatically while you use our platform:
- IP address and device identifier information
- Browser type and operating system
- Session duration and page visit history
- Information collected through cookies and similar tracking technologies
- Connection type (mobile network or Wi-Fi)
1.4 Gaming Activity Information
To improve the user experience and ensure responsible gaming:
- Play history and bet details
- Win and loss records
- Bonus usage information
- Session duration and frequency
Purpose of Data Use
okvl uses collected information only for the following legitimate purposes. We never use your information for unauthorised purposes.
Account Management
Creating, verifying, and securing your account; confirming login and identity; completing the KYC (Know Your Customer) process.
Financial Transactions
Processing deposits and withdrawals; preventing fraud and money laundering (AML policy); ensuring transaction security.
Customer Service
Providing 24/7 live chat support; resolving complaints and enquiries; improving the user experience.
Legal Obligations
Complying with applicable laws and regulations; meeting regulatory authority requirements; conducting audits and maintaining records.
Responsible Gaming
Identifying signs of excessive gambling; implementing self-exclusion; age verification and protective measures.
Platform Development
Statistical analysis to improve service quality; testing and refining new features; monitoring site performance.
Data Sharing and Disclosure
okvl does not sell your personal information to any third party or transfer it for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
We work with trusted third-party technology and payment service providers. These include payment processors (bKash, Nagad, Rocket, Upay), game software suppliers, and security verification firms. These partners receive only the information necessary to provide their specific services and are bound by strict confidentiality agreements.
3.2 Legal and Regulatory Requirements
okvl may disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. Information may also be provided to relevant authorities in connection with anti-money laundering (AML) and fraud investigations.
3.3 What We Never Do
- Your personal information is never sold to any third party
- Information is never shared with advertising or marketing networks
- Information is never shared with unnecessary third parties without your consent
- Sensitive financial information is never transmitted without protection
Data Security Measures
okvl has implemented industry-standard technical and organisational measures to ensure the security of your personal and financial information.
SSL encryption
All data transfers are protected by SSL/TLS encryption technology. Your information is fully encrypted while being transmitted over the internet.
Firewall Protection
Advanced firewalls and intrusion detection systems keep our server infrastructure secure and prevent unauthorised access.
Two-Factor Authentication
Two-Factor Authentication for account login and large transactions keeps your account secure.
Cookie Policy
The okvl website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the quality of our services.
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, perform security verification, and ensure that the site's core features work correctly. These cookies cannot be disabled.
5.2 Analytical Cookies
These cookies are used to understand how users interact with our site. Information about pages visited, session duration, and user behaviour is collected to improve our services.
5.3 Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalised options. This makes each of your visits easier and more personalised.
You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the site to stop working correctly.
Data Retention Period
okvl retains your information only for as long as necessary. Retention periods are determined by balancing legal obligations, business needs, and user rights.
6.1 Active Accounts
While your account is active, we retain all relevant information. Even after an account is closed, certain information may be retained as required by legal and regulatory obligations.
6.2 Financial Records
Financial transaction data is generally retained for 5 to 7 years. This is required by AML regulations and tax-related legal obligations.
6.3 Communication Records
Records of customer service communications are retained for 2 years from the date of the last contact. These are used for quality control and training purposes.
Your Rights
okvl respects your data privacy rights. You have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you. You may contact us at any time to request a copy of your data.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected. We will update your information with the correct details as quickly as possible.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained where legal obligations require it.
Right to Restrict Processing
In certain cases, you may object to or request restrictions on the processing of your information.
Protection of Minors' Information
okvl provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.
Age Verification Process
We carry out an age verification process at the time of registration. If we learn that a minor has registered on our platform, we will immediately close that account and delete all associated information. If a parent or guardian believes their child is using our services, please contact us at [email protected].
Policy Changes and Updates
okvl may update this Privacy Policy from time to time. This Policy may be revised due to changes in services, new legal obligations, or changes in technology.
Notice of Changes
If there are significant changes to the Privacy Policy, we will publish a notice on our website and send a notification to the registered email address. If you continue to use our platform after changes are made, you will be considered to have accepted the updated Policy. You can check the current version by looking at the "Last updated" date at the top of this page.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team will respond to your request promptly.
Contact by Email
For any privacy-related questions, write to us at:
[email protected]
We generally respond within 24 hours.
Contact via Live Chat
Our 24/7 live chat support team is always ready to assist you in Bengali. Use live chat for immediate assistance.
Morning to night — available at all times (BST UTC+6).